Contact us

Welcome

Welcome to BokBok Jewelry, and thank you for visiting my store! All items are handmade by me in a smoke-free, pet-friendly home.

I love making jewelry, and I make pieces that I would want to wear. I believe in making fun, affordable fashion jewelry that the buyer can customize - size or length, color, and so on.

My creative process usually begins with some beads. Something will speak to me, a focal pendant or some chunky beads, and that's where I begin. I look at color first, then shape and size, when picking out beads for my design. I love symmetrical designs, but I'm learning that asymmetrical pieces have their place.

If you have any questions about my policies or anything in my store, please feel free to ask.

Shipping details

Items will be shipped to the address provided through Zibbet after payment is received. Please make sure your address is up-to-date. :)

Currently, BokBok Jewelry is shipping within the United States through the United States Postal Service (First-Class). I also use tracking (formerly known as delivery confirmation).

If you'd like your package sooner, please let me know before you purchase the item. I will make a special listing, just for you, with faster shipping - but please be aware that the shipping cost will be higher, and the shipping price in your reserved listing will reflect that.

BokBok Jewelry is committed to an eco-friendly lifestyle. I reuse packaging materials when I can, and when I use new packing products, I look for ones made from recycled materials. The packing "filler" is subject to change, but may include tissue paper, bubble wrap, and/or newspaper.

Necklaces will be contained to prevent tangling before they are inserted into the box, when applicable.

Earrings are hooked onto a card before they are packaged.

The package will be shipped to you inside of a mailer with bubble wrap. Larger orders will be upgraded (free of cost to the buyer) to a boxed package at BokBok Jewelry's discretion.

The price of shipping covers the packaging, the shipping, and tracking. Orders over $250 will require signature confirmation upon delivery, and the shipping price for those pieces will reflect that. You may elect to have their order shipped to an alternate address (ex. work) to expedite the signature confirmation process. If you are not at home when delivery is attempted, orders with signature confirmation may need to be picked up at your local post office.

Refunds, returns & exchanges

If you don't receive the package in a timely manner, please contact me. I will contact the post office on your behalf to track down your package.

If you receive a broken or damaged item, or if the item is not to your standards, please contact me, and you may be able to send it back for a full or partial refund (minus the shipping cost). I can also do exchanges or repairs.

Buyer is responsible for shipping fees for returned or exchanged items unless otherwise negotiated and agreed upon in writing between buyer and BokBok Jewelry.

Any taxes and/or duty fees are the responsibility of the buyer and are non-refundable.

Return authorization is required for custom items and is given at my discretion. Items that are not able to be resold for their original value are not eligible for return. If you have purchased a custom item and wish to request a return, please contact me before shipping it back.

Items must be returned in the same condition as you received it in order to receive the full refund, and must be sent with postal tracking. Please package the item for the return trip with care.

Additional information

*General Care Instructions:
The wire in my finished pieces (excepting earring hooks) has been treated to keep its shine and to prevent turning your skin green while wearing it. This treatment will wear off eventually. To prolong the beauty of your jewelry, keep it away from lotions, sunscreens, and soap, and do not wear it while swimming or bathing. If the piece gets wet, a wipe-down with a clean, dry cloth may be in order.

*Custom Orders:
If you like something in my shop, but want it tweaked (different color, length, etc.), please let me know. I would love to do a custom order for you. I also accept "from-scratch" custom orders - if you have an idea for something special, I'll work with you to make your idea into reality.

*Colors:
Colors may vary slightly from monitor to monitor - pieces may be brighter or darker than shown, or the exact shade of pink (for example) may be different in the photo than it is on the piece. If you have a question about the color of an item, prior to purchasing, please send me a Zibbet message. I can mail you a paint card, free of charge, that matches the color in the piece.

*Other:
All items from BokBok Jewelry are from a smoke-free, pet-inhabited environment. I keep my work station where my dog and cat cannot reach and clean and inspect all of my pieces and packages before they go out the door, but people with severe allergies may prefer a different store.

The jewelry offered by BokBok Jewelry is not intended for children unless otherwise noted in the individual item listing. I make my jewelry to be as durable as possible, but I've seen some very strong and determined kids in my time, and I do use a lot of small parts.

Follow BokBok Jewelry on Pinterest at: http://pinterest.com/bokbokjewelry/
I love being pinned, but please give credit if you pin images from my shop. That means that the link and description should not be changed (unless you want to add hashtags in there to keywords). Thanks!

BokBok Jewelry is also on Facebook at: http://www.facebook.com/BokBokJewelry
I post tips, spontaneous sales, and I feature things I find that I like. It's a good way to see what's inspiring me and what I'm working on.

BokBok Jewelry is on Google+ at: https://plus.google.com/u/0/b/110548439771846369215/110548439771846369215/posts
That is a really long URL, and I don't know if there's a shorter version! Anyway, it's just another way to reach me. I post a lot of the same stuff that I do on my Facebook page.

I also blog at: http://bokbokjewelry.blogspot.com/
The blog sometimes has behind-the-scenes info about BokBok Jewelry, but I talk about my adventures in baking, my kid, and other things that aren't necessarily business-related. It's a way for you to get to know me and get a feel for who I really am.

You can also find me on Twitter at: http://www.twitter.com/BokBokJewelry

If you have any questions about any of the items or policies please do not hesitate to contact me.

Email:
carly [dot] pohle [at] gmail [dot] com

Phone:
Available on request

Fun, customizable, handmade fashion jewelry from Salem, OR, USA

Welcome! Find my full selection of handmade jewelry at bokbokjewelry.com

I can resize most of my bracelets and necklaces, and I offer hypoallergenic options on all my earrings - no charge for any of those services, within reason - just let me know. :)

If you like my work and would like a custom-made piece of jewelry, send me a message! I'd love to work together with you on a custom piece.